Privacy Policy

Effective Date: December 1, 2024

At Oyeadeɛ Hub (a trading name of Dalyan Rose Limited), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Personal Information You Provide

  • Account Information: Name, email address, phone number, physical address
  • Payment Information: Mobile Money number, card details (processed securely by Paystack/Stripe — we do not store full card numbers)
  • Service Information: Property details, service preferences, instructions for Pros
  • Communications: Messages, support tickets, feedback, and reviews

1.2 Information Automatically Collected

  • Usage Data: IP address, browser type, device information, pages visited, time spent
  • Location Data: Approximate location based on IP address (for service availability)
  • Cookies: Small data files stored on your device to enhance functionality

2. How We Use Your Information

We use your information to:

  • Facilitate bookings and match you with appropriate Pros
  • Process payments through our escrow system
  • Communicate booking confirmations, reminders, and updates
  • Provide customer support and resolve disputes
  • Improve our Platform and develop new features
  • Send promotional offers (you may opt out at any time)
  • Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

  • With Pros: Your name, address, and service instructions are shared with the Pro assigned to your job
  • With Payment Processors: Paystack and Stripe receive payment information to process transactions
  • With Service Providers: Third parties who help us operate our Platform (hosting, analytics, customer support)
  • When Required by Law: To comply with legal processes or enforce our Terms of Service
  • With Your Consent: For any other purpose with your explicit permission

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request a machine-readable copy of your data

To exercise these rights, contact us at privacy@oyeadeehub.com.

7. Cookies and Tracking

We use cookies to improve your experience, remember preferences, and analyse Platform usage. You may disable cookies in your browser settings, but this may affect functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect information from minors.

10. International Data Transfers

As Oyeadeɛ Hub is a trading name of Dalyan Rose Limited (UK registered), your information may be transferred to and processed in the United Kingdom and Ghana. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. Your continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Oyeadeɛ Hub (a trading name of Dalyan Rose Limited)
Company No. 16712931
Email: privacy@oyeadeehub.com
WhatsApp: +233 50 123 4567

Last updated: December 1, 2024